Privacy policy
Velarre ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information We Collect and Why
Personal & Order Information
Name, email address, shipping and billing address, phone number, and order details — to process and deliver your purchase and provide customer support.
Payment Information
Payment information is processed securely by third-party payment providers. We do not store full card details.
Technical & Usage Data
IP address, browser type, device information, and browsing activity — to improve our website, analyse traffic, and help prevent fraud.
How We Store and Protect Your Data
Your information is stored on secure servers provided by Shopify. We use encryption, firewalls, and industry-standard security measures to help protect your personal information.
Cookies and Tracking Tools
We use cookies and similar technologies to:
Remember your preferences
Keep you signed in and remember items in your shopping cart.
Analyse website performance
Understand how visitors use our website and improve the shopping experience, including through tools such as Google Analytics.
Personalised advertising
Help us provide relevant advertising through platforms such as Meta and Google.
You can manage or disable cookies through your browser settings at any time.
Sharing with Third Parties
We share personal information only with trusted service providers who help us operate our website and fulfil your orders, including:
Shopify — platform and hosting
Payment processors — including Shopify Payments, PayPal, and other applicable payment providers
Shipping carriers — to deliver your orders
Analytics and marketing providers — including Google and Meta
We do not sell your personal information. We may disclose information where required by law or where necessary to protect our legal rights.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
Access
Request access to the personal information we hold about you.
Correct
Request that inaccurate or incomplete personal information be corrected.
Delete
Request the deletion of your personal information, where applicable.
Marketing preferences
Opt out of receiving marketing communications from us at any time.
Withdraw consent
Withdraw your consent where processing is based on consent.
To exercise any of these rights, please email us at contact@velarre.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
contact@velarre.com