Contact information
Velarre
We're here to help. Whether you have a question about your order, need assistance with sizing, or simply want to get in touch, our team is happy to assist.
contact@velarre.com
Our fastest way to get in touch — we usually reply within 24–48 hours.
Customer Support Hours
Monday to Friday: 12:00 PM – 9:00 PM (UK time)
Saturday & Sunday: Closed
We do our best to respond to messages received outside these hours on the next business day.
How to Contact Us
For the quickest response, please include the following in your email:
Order number
If your enquiry is related to a purchase, please include your order number.
Full name
Please provide the full name used when placing your order.
Description of your enquiry
Please provide a clear description of your question or issue.
We currently handle all customer support enquiries via email only.
Returns, Refunds & Shipping Enquiries
For information regarding returns, refunds and shipping, please refer to our:
Refund Policy
Shipping Policy
When contacting us about any of these matters, please include your order number so we can assist you as quickly as possible.